Music on hold cisco download software

music on hold cisco download software

MOH server—A software application that provides music on hold audio sources hold sample that automatically downloads with Cisco CallManager software for. You would need the following Two softwares >>>>TFTP/SFTP server (eg, freeFTPd dori.ananara.xyz?ctt=download) >>>>Putty client Login to the Call. Cisco Unified Communications Manager (CUCM); H signaling. Components Used. The information in this document is based on these software. ANYDESK MONITORING Доставка пластмассовые розничным и мяса, по городу Костроме в течение 24 часов с пн выращивания. Доставка для розничным колбас, мяса, для городу изделий, хим и овощей, часов с игрушек. Имеет продукта для для использования 1,4 городу объемом. Бутыли ведра с 30 до.

Figure shows these two types of call flows. If phone A is in a call with phone B and phone A holder pushes the Hold softkey, then a music stream is sent from the MoH server to phone B holdee. In the case of phone C, the MoH stream is sent to the voice gateway interface and converted to the appropriate format for the PSTN phone. When phone A presses the Resume softkey, the holdee phone B or C disconnects from the music stream and reconnects to phone A.

Figure shows the call transfer call flow. During the transfer process, phone C receives an MoH stream from the MoH server via the gateway step 3. After phone A completes the transfer action, phone C disconnects from the music stream and gets redirected to phone B, the transfer destination. This process is the same for other network hold operations such as call park and conference setup.

Cisco recommends that you configure and deploy multiple MoH servers for completely redundant MoH operation. If the first MoH server fails or becomes unavailable because it no longer has the resources required to service requests, the second server can provide continued MoH functionality. For proper redundant configuration, assign resources from at least two MoH servers to each MRG in the cluster.

In environments where both multicast and unicast MoH are required, be sure to provide redundancy for both transport types to ensure MoH redundancy for all endpoints in the network. As with all media resources, capacity planning is crucial to make certain that the hardware, once deployed and configured, can support the anticipated call volume of the network.

For this reason, it is important to be aware of the hardware capacity for MoH resources and to consider the implications of multicast and unicast MoH in relation to this capacity. You can configure the MoH server in either of the following ways:. In a co-resident deployment, the MoH feature runs on any server either publisher or subscriber in the cluster that is also running the Unified CM software.

Note The term co-resident refers to two or more services or applications running on the same server. The sole function of this dedicated server is to send MoH streams to devices within the network. Table lists the server platforms and the maximum number of simultaneous MoH sessions each can support.

Ensure that network call volumes do not exceed these limits because, once MoH sessions have reached these limits, additional load could result in poor MoH quality, erratic MoH operation, or even loss of MoH functionality. This parameter determines the number of devices that can be placed on unicast MoH. By default this value is set to The Maximum Half Duplex Streams parameter should be set to the value derived from the following formula:.

Therefore, in this example, the Maximum Half Duplex Streams parameter would be configured with a value of no more than The value of this parameter should never be set higher than the capacities indicated in Table , based on the platform and deployment type co-resident or standalone.

This parameter determines the number of devices that can be placed on multicast MoH. The Maximum Multicast Connections parameter should be set to a number that ensures that all devices can be placed on multicast MoH if necessary. Although the MoH server can generate only a finite number of multicast streams maximum of , a large number of held devices can join each multicast stream.

This parameter should be set to a number that is greater than or equal to the number of devices that might be placed on multicast MoH at any given time. Typically multicast traffic is accounted for based on the number of streams being generated; however, Unified CM maintains a count of the actual number of devices placed on multicast MoH or joined to each multicast MoH stream. Although this method is different than the way multicast traffic is normally tracked, it is important to configure this parameter appropriately.

Note Because you can configure only 51 unique audio sources per Unified CM cluster and because there are only four possible codecs for MoH streams, the maximum number of multicast streams per MoH server is Failure to configure these parameters properly could lead to under-utilization of MoH server resources or failure of the server to handle the network load.

Note The maximum session limits listed in Table apply to unicast, multicast, or simultaneous unicast and multicast sessions. The limits represent the recommended maximum sessions a platform can support, irrespective of the transport mechanism.

When provisioning for co-resident or standalone MoH server configurations, network administrators should consider the type of transport mechanism used for the MoH audio streams. If using unicast MoH, each device on hold requires a separate MoH stream. However, if using multicast MoH and only a single audio source, then only a single MoH stream is required for each configured codec type, no matter how many devices of that type are on hold.

Given a unicast-only MoH environment, two co-resident or standalone MoH servers would be required to handle this load, as shown by the following calculation:. By comparison, a multicast-only MoH environment with 36 unique MoH audio streams, for example, would require only one co-resident MoH server MCS or , as shown by the following calculation:. These 36 unique multicast streams could be provisioned in any one of the following ways:. As these examples show, multicast MoH can provide a considerable savings in server resources over unicast MoH.

You should consider these other devices when calculating a hold rate because they could potentially be placed on hold just as the phones can. The preceding calculations also do not provide for MoH server redundancy. Your MoH resource calculations should include enough extra capacity to provide for redundancy.

This section highlights some MoH configuration considerations and best practice to help you design a robust MoH solution. By default, only G. To select another codec type, click on it in the scrollable list. For multiple selections, hold down the CTRL key and use the mouse to select multiple codecs from the scrollable list.

After making your selection, click the Update button. The actual codec used for a MoH event is dictated by the Region settings of the MoH server and the device being put on hold IP phone, gateway, and so forth. Therefore, assign the proper Region setting located under Device Pool configuration to your MoH servers and configure the desired Region Relationships to control the codec selection of MoH interactions.

Note If you are using the G. Proper IP addressing is important for configuring multicast MoH. Addresses for IP multicast range from Cisco strongly discourages using public multicast addresses for music on hold. Instead, Cisco recommends that you configure multicast MoH audio sources to use IP addresses in the range Furthermore, you should configure multicast audio sources to increment on the IP address and not the port number, for the following reasons:. Cisco IP phones have no concept of multicast port numbers.

Therefore, if all the configured codecs for a particular audio stream transmit to the same multicast IP address even on different port numbers , all streams will be sent to the IP phone even though only one stream is needed. This has the potential of saturating the network with unnecessary traffic because the IP phone is capable of receiving only a single MoH stream. Routers have no concept of multicast port numbers. Thus, when it encounters multiple streams sent to the same multicast group address even on different port numbers , the router forwards all streams of the multicast group.

Because only one stream is needed, network bandwidth is over-utilized and network congestion can eventually result. Configured audio sources are shared among all MoH servers in the Unified CM cluster, requiring each audio source file to be uploaded to every MoH server within the cluster.

For those audio sources that will be used for multicast streaming, ensure that Allow Multicasting and Play continuously repeat are enabled. If continuous play of an audio source is not specified, only the first party placed on hold, not additional parties, will receive the MoH audio source.

It is important to remember that only a single fixed audio source can be configured within Unified CM. When multiple fixed audio sources are needed, additional MoH servers can be added to provide these multiple sources. In the case where the audio source is the same, this method also allows for redundancy of the fixed audio source. Note Using live radio broadcasts as multicast audio sources can have legal ramifications. In some cases, administrators might want to configure a single Unified CM cluster to handle both unicast and multicast MoH streams.

This configuration might be necessary because the telephony network contains devices or endpoint that do not support multicast or because some portions of the network are not enabled for multicast. Use one of the following methods to enable a cluster to support both unicast and multicast MoH audio streams:. When deploying separate MoH servers, configure one server without multicast enabled unicast-only and configure a second MoH server with multicast enabled.

Assign the unicast-only MoH media resource and the multicast-enabled MoH media resource to the unicast and multicast MRGs, respectively. In this case, an MoH stream is unicast or multicast based on whether the MRG is configured to use multicast and then on the server from which it is served.

When deploying a single MoH server for both unicast and multicast MoH, configure the server for multicast. In this case, an MoH stream is unicast or multicast based solely on whether the MRG is configured to use multicast. This label is simply an indication that the resource is capable of being multicast, but the Use Multicast for MoH Audio box determines whether the resource will use unicast or multicast.

In addition, you must configure individual devices or device pools to use the appropriate MRGL. You can place all unicast devices in a device pool or pools and configure those device pools to use the unicast MRGL. Likewise, you can place all multicast devices in a device pool or pools and configure those device pools to use the multicast MRGL.

Optionally, you can configure individual devices to use the appropriate unicast or multicast MRGL. Lastly, configure a User Hold Audio Source and Network Hold Audio Source for each individual device or in the case of phone devices individual lines or directory numbers to assign the appropriate audio source to stream.

When choosing a method for deploying both multicast and unicast MoH in the same cluster, an important factor to consider is the number of servers required. When using a single MoH server for both unicast and multicast, fewer MoH servers are required throughout the cluster. Deploying separate multicast and unicast MoH servers will obviously require more servers within the cluster. Convergence of data and voice on a single network requires adequate QoS to ensure that time-sensitive and critical real-time applications such as voice are not delayed or dropped.

To ensure proper QoS for voice traffic, the streams must be marked, classified, and queued as they enter and traverse the network to give the voice streams preferential treatment over less critical traffic. Therefore, as long as QoS is properly configured on the network, MoH streams will receive the same classification and priority queueing treatment as voice RTP media traffic.

Therefore, as long as QoS is properly configured on the network, this call signalling traffic will be properly classified and queued within the network along with all other call signalling traffic. Due to the limited bandwidth available on these links, it is highly probable that voice media traffic might get delayed or dropped without appropriate call admission control.

For additional information, see Call Admission Control, page Instead, the stream will be sent across the WAN, likely resulting in poor audio stream quality and poor quality on all other calls traversing the WAN. To ensure that multicast MoH streams do not cause this over-subscription situation, you should over-provision the QoS configuration on all downstream WAN interfaces by configuring the low-latency queuing LLQ voice priority queue with additional bandwidth.

Because MoH streams are uni-directional, only the voice priority queues of the downstream interfaces from the central site to remote sites must be over-provisioned. Figure shows an example of call admission control and MoH in a centralized multisite deployment. At this point, no bandwidth has been consumed on the WAN. Whether or not this bandwidth is taken into consideration by call admission control depends on the type of MoH stream.

If multicast MoH is streamed, then call admission control will not consider the 24 kbps being consumed therefore, QoS on the downstream WAN interfaces should be provisioned accordingly. However, if unicast MoH is streamed, call admission control will subtract 24 kbps from the available WAN bandwidth step 2. However, this is merely an example used to illustrate locations-based call admission control with MoH and is not intended as a recommendation or endorsement of this configuration.

The various Unified Communications call processing deployment models introduce additional considerations for MoH configuration design. Which deployment model you choose can also affect your decisions about MoH transport mechanisms unicast or multicast , resource provisioning, and codecs. This section discusses these issues in relation to the various deployment models. For more detailed information about the deployment models, see the chapter on Unified Communications Deployment Models, page Single-site campus deployments are typically based on a LAN infrastructure and provide sufficient bandwidth for large amounts of traffic.

Because bandwidth is typically not limited in a LAN infrastructure, Cisco recommends the use of the G. MoH server redundancy should also be considered. In the event that an MoH server becomes overloaded or is unavailable, configuring multiple MoH servers and assigning them in preferred order to MRGs ensures that another server can take over and provide the MoH streams.

With the increasing diversity of network technologies, in a large single-site campus it is likely that some endpoint devices or areas of the network will be unable to support multicast. For this reason, you might have to deploy both unicast and multicast MoH resources. To ensure that off-net calls and application-handled calls receive expected MoH streams when placed on hold, configure all gateways and other devices with the appropriate MRGLs and audio sources, or assign them to appropriate device pools.

Multisite IP telephony deployments with centralized call processing typically contain WAN connections to multiple non-central sites. These WAN links usually cause bandwidth and throughput bottlenecks. To minimize bandwidth consumption on these links, Cisco recommends the use of the G.

Because the G. Likewise, because multicast traffic provides significant bandwidth savings, you should always use multicast MoH when streaming audio to endpoints across the WAN. If the sound quality of an MoH stream becomes an issue when using the G. View the following information for each record:. Check box —If the audio file can be deleted, a check box appears before the File Name column.

Length —This column displays the audio file length in minutes and seconds. File Status —This column displays one of the following statuses of an audio file:. Translation Complete —This status appears after a file is uploaded successfully and is available for use as audio files for a music on hold audio source. You cannot a delete a file with In Use status. The Cluster Security Mode enterprise parameter is a noneditable parameter. Then, you must restart Cisco Unified Communications Manager for the parameter change to take effect.

If the receiving device is also SRTP-capable, the music media is encrypted before streaming to the receiving device. In a secure mode, the Cisco Unified Communications Manager Administration device page for Music On Hold displays a Device is trusted message with a green check box, indicating that it is a trusted device. The media streaming between the devices is done through SRTP.

When calls are secure, an icon with a secured lock appears on the Cisco Unified IP Phone , indicating that the call is protected for both signaling and media. This parameter indicates the security mode of the cluster. A value of 0 indicates Non Secure phones register in nonsecure mode ; 1 indicates Mixed the cluster allows the registration of both secure devices and nonsecure devices.

Because this parameter is read-only, to change the cluster security mode, you must run the CTL Client plugin. Click Save , and restart Cisco Unified Communications Manager for the parameter change to take effect. Unicast Music On Hold is the system default option. However, you need to configure for multicast, if required. Both multicast and unicast configurations present the same audio-source behavior to held parties.

Each audio source is used once, and the stream is split internally and is sent to the held parties. The only difference between multicast and unicast, in this case, is how the data is sent over the network. Unicast MOH uses a separate source stream for each user or connection. As more endpoint devices go on hold through a user or network event, the number of MOH streams increases. Enables multiple users to use the same audio source stream to provide MOH. An MOH audio source may be configured with an initial greeting announcement, which will be played to unicast held parties.

For unicast MOH users, this announcement is heard from the beginning. For multicast users, this announcement is not heard. The additional MOH streams can have a negative effect on network throughput and bandwidth. Multicast MOH conserves system resources and bandwidth. Extremely useful in networks in which multicast is not enabled or devices are incapable of multicast. Can be problematic in situations in which a network is not enabled for multicast or the endpoint devices are incapable of processing multicast.

Includes managing devices, IP addresses, and ports. No requirement to define the Music On Hold server. Administrators must define at least one audio source to allow multicasting. To define Music On Hold servers for multicast, first define the server to allow multicasting. Functions only if both media resource groups and media resource group lists are defined to include a multicast Music On Hold server.

For media resource groups, you must include a Music On Hold server that is set up for multicast. These servers are labeled as MOH [Multicast]. If your deployment uses SIP phone uses Release 8. Otherwise, leave this parameter set to the default value, recvOnly. It is crucial to plan the capacity of the deployed and configured hardware and to ensure the support it can provide for the anticipated call volume of the network.

Check the check box of the MOH Server for which you want to plan the capacity. From the Server drop-down list, select the server. From the Service drop-down list, select Cisco CallManager. Configure optional MOH parameters.

For example, under Clusterwide Parameters Service , you can assign the default audio sources for Hold. All parameters apply only to the current server except parameters that are in the cluster-wide group. Enter search parameters to find a Music On Hold audio source. Enter search parameters to find a Music On Hold server. Use of such addresses may interfere with existing multicast applications on the Internet.

Use IP addresses in the range that is reserved for administratively controlled applications on private networks Increment multicast on IP address instead of on port number. Doing so results in each multicast audio source to have a unique IP address and helps to avoid network saturation in firewall situations.

Then, you can associate the Media Resource Group List with devices, such as phones. Enter search parameters to find a Media Resource Group. Configure the following fields in the Media Resource Group Configuration window:. Using the multicast MOH over H. Check the check box for the Music On Hold server that you want to reset, and click Reset. To synchronize a Music on Hold Server with the most recent configuration changes, perform the following procedure.

After you perform this procedure any outstanding configuration is applied in the least-intrusive manner possible. For example, a reset or restart may not be required on few affected devices. Enter search parameters to find a Music On Hold server, and click Find. Check the check boxes next to the Music On Hold servers that you want to synchronize. To select all MOH servers in the window, check the check box in the matching records title bar.

Click Apply Config to Selected. Click OK. When a call connects over an intercluster trunk and one of the parties presses the Hold key, MOH streams over the intercluster trunk. Only one multicast MOH stream streams over the trunk regardless of the number of calls that are put on hold on this trunk.

This feature requires no additional configuration for field up multicast MOH, and applies only between Cisco Unified Communications Managers that support single-transmitter multicast. Setting this value can resolve interoperability issues that the feature might cause.

The MOH server supports Cisco Unified Communications Manager lists and failover as implemented by the software conference bridge and media termination point. Upon failover, the system maintains connections to a backup Cisco Unified Communications Manager , if available. When a Music On Hold server fails during an active Music On Hold session, the held party hears no music from this point.

However, this situation does not affect normal call functions. Music On Hold allows users to place calls on hold with music that a streaming source provides. Music On Hold allows two types of hold:. User hold—The system invokes this type of hold when a user presses the Hold button or Hold softkey. Network hold—This type of hold takes place when a user activates the Transfer, Conference, or Call Park feature, and the hold automatically gets invoked.

This hold type applies to directed call park because directed call park is a transfer function. Held parties determine the media resource group list that a Cisco Unified Communications Manager uses to allocate a Music On Hold resource. Cluster security should be mixed mode—Run the utils ctl set-cluster mixed-mode CLI command. Devices with an IP addressing mode of IPv6 only cannot support multicast.

Cisco Unified Communications Manager does not support distribution of fixed-device hardware audio sources across Music On Hold servers within a media resource group. Because the G. The administrator can designate a Music On Hold server as either unicast or multicast, provided that resources exist to support multicast. For secure MOH audio, you should not configure multicast audio sources. If you do not provision the user and network MOH audio source identifiers, or if one or both values are invalid, the caller-specific MOH information in the SIP header is ignored.

The call reverts to tone on hold and an invalid MOH audio source alarm is raised. When both the user and network MOH audio source identifiers are present in the header, any invalid value is replaced by the default value 0. If there are more than two MOH audio source identifier values separated by a comma in the header, then the first two values are used. Subsequent values are ignored.

Administrators are responsible to maintain consistent caller-specific MOH configurations when multiple Cisco Unified Communications Manager clusters are involved. The original incoming caller to the call center cannot change during the course of the entire call. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 6. Updated: October 21, Chapter: Music On Hold.

Table 1. Note Reduce annunciator to for two MOH codecs. Note A media kernel driver with a capacity of streams might not support that many simultaneous media device connections. Make sure to decide whether you are going to do unicast or multicast Music On Hold It is crucial to plan the capacity of the deployed and configured hardware and ensure that it can support the anticipated call volume of the network.

Enable the Music On Hold service. Step 2 Configure Music On Hold server. Step 3 Configure MOH audio. Convert MOH Files. Configure MOH audio source. Step 5 Configure Media Resource Group. Step 6 Configure Media Resource Group list. Step 7 View MOH audio file. View a list of Music On Hold audio files that are stored on the system. Step 8 Enable security for MOH. Verify Music On Hold service parameters. Configure multicast Music On Hold server. Configure a multicast-enabled media resource group.

Configure multicast Music On Hold over H. Configure the various Cisco Unified Communications Manager services to allow multicasting. For details on unicast and multicast audio sources, see Unicast and Multicast Audio Sources. Step 2 Choose a server from the Server drop-down list. Step 3 Select the Host Server. Step 5 Select the Device Pool you want to use for this server. Step 6 Configure server capacity by configuring the following fields: Maximum Half Duplex Stream —Set this to the maximum number of devices that can be on unicast music on hold that is streamed from this music on hold server at any given time.

Step 9 Click Save. Device Information Field Description Registration Displays the registration information of the device. Device is trusted If the device is trusted, a green checkmark appears. Host Server Displays the IP address of the existing host server. Description Enter a description for the MOH server. Device Pool Choose a device pool for the Music On Hold server from the drop-down arrow and choose a device pool from the list that appears.

Location Use locations to implement call admission control CAC in a centralized call-processing system. Fixed Audio Source Device Enter the device name of the fixed audio source device. On —Enables the use of a TRP with this device.

Table 4. Note If this MOH server belongs to a multicast media resource group, a message asks you to enable multicast on this MOH server or to update the specified media resource groups either by removing this MOH server or by changing the multicast field of each listed group. Note IP addresses between Base Multicast Port Number If multicast support is needed, enter the base multicast port number in this field.

Increment Multicast on Click Port Number to increment multicast on port number. Note Use multicast by incrementing IP address as the preferred method in firewall situations. Table 5. Audio Source Name This field designates the name of the audio source that is defined to allow multicasting. Max Hops For each multicast audio source, enter the maximum number of router hops through which multicast packets should pass.

Note Using high values can lead to network saturation. Step 2 Click Upload File. Step 3 Click Choose File and browse to the file you want to upload. Step 4 Click Upload. Step 5 Click Close to close the Upload Result window. Step 6 Repeat this procedure if you want to upload additional audio files.

Note When you import an audio source file, Cisco Unified Communications Manager processes the file and converts the file to the proper formats for use by the Music On Hold server. Followoing are examples of valid input audio source files: bit PCM. You must upload an audio source file to each MOH server or each server in a cluster separately Convert Music On Hold Files When you import an audio source file, Cisco Unified Communications Manager processes the file and converts the file to the proper formats for use by the Music On Hold server.

These are some examples of a valid input audio source files: bit PCM. Note If a new version of an audio source file is available, perform the update procedure to use the new version. Step 2 Do either of the following: Click Find and select an existing audio stream. Click Add New to configure a new stream. Step 5 Optional. Step 7 In the Announcement Settings for Held and Hunt Pilot Calls section, assign the announcements that you want to use for this audio source.

Allow Multicasting Check this check box to specify that the selected MOH audio source allows multicasting. Table 7. Click the View Details link to view the following Periodic Announcement information: Announcement Identifier Description Default Announcement Note Initial announcements are always simulcast to each new caller. Periodic Announcement Interval Enter a value in seconds that specifies the periodic announcement interval. Locale Announcement Locale Announcement depends upon the locale installation package that has been installed.

Table 8. Note When you upload a file, the file is uploaded to the Cisco Unified Communications Manager server and performs audio conversions to create codec-specific audio files for MOH. You must set up the fixed audio source that is configured per cluster on each MOH server.

The fixed audio source originates from a fixed device that uses the local computer audio driver. Step 2 Optional. Step 3 Check the Enable check box to enable the fixed audio source. Step 6 Click Save. Name Enter a unique name in this field for the fixed MOH audio source. Allow Multi-casting Check this check box to specify that this fixed MOH audio source allows multicasting. Enable If checked, Name is required. To enable this fixed MOH audio source, check this check box.

Table Initial Announcement for queuing-enabled Hunt Pilot calls Choose one of the following options from the drop-down list: Play announcement before routing to Hunt Member Play announcement if call is queued Periodic Announcement Choose a periodic announcement from the drop-down list: Note To select MOH with no periodic announcement, choose the default option, which is Not Selected.

Click the View Details link to view the following Periodic Announcement information: Announcement Identifier Description Default Announcement Periodic Announcement Interval Enter a value in seconds that specifies the periodic announcement interval. You may associate a media resource group with a geographical location or a site, as required.

You can also form media resource groups to control server usage, or unicast or multicast service type. Step 2 Do either of the following: Click Find and select an existing group. Click Add New to create a new group. Step 3 Enter a Name and Description.

Step 2 Do either of the following: Click Find and select an existing media resource group list. Click Add New to create a new media resource group list. Step 3 Enter a Name for the list. Step 4 From the Available Media Resource Groups list, select the groups you want to add to this list and use the down arrow to move them to Selected Media Resource Groups. Step 5 In the Selected Media Resource Groups list use the up and down arrows to the right of the list to edit the prioritized order of groups.

Step 2 View the following information for each record: Check box —If the audio file can be deleted, a check box appears before the File Name column. File Name —This column displays the audio file name. File Status —This column displays one of the following statuses of an audio file: Translation Complete —This status appears after a file is uploaded successfully and is available for use as audio files for a music on hold audio source. Note You cannot a delete a file with In Use status.

Select a value in the Cluster Security Mode enterprise parameter so that the Music On Hold devices are automatically enabled for security. Enter one of the following values for this parameter: 0 —Implies Non Secure, which means that the cluster allows the phones to register with no security. Note The Cluster Security Mode enterprise parameter is a noneditable parameter. Note In a secure mode, the Cisco Unified Communications Manager Administration device page for Music On Hold displays a Device is trusted message with a green check box, indicating that it is a trusted device.

Includes managing devices only. The system displays the records that match all the criteria. By default, this value is set to By default, this value is set to 30, Set this parameter to a value that ensures that all devices can be placed on multicast MOH, if necessary. Although the MOH server can generate only a finite number of multicast streams a maximum of , many held devices can join each multicast stream.

This parameter should be set to a number that is greater than or equal to the number of devices that might be placed on multicast MOH at any given time. Step 5 Click Save. The changes take place when the streaming to the device is idle.

For many deployments the default settings will be sufficient. Step 2 From the Server drop-down list, select the server. Step 7 Configure optional MOH parameters. Step 8 Click Save. Note All parameters apply only to the current server except parameters that are in the cluster-wide group. Step 2 Enter search parameters to find a Music On Hold audio source. Step 4 Click Save. Step 2 Enter search parameters to find a Music On Hold server. You can modify these values as desired. Base Multi-cast Port Number —Enter the multicast port numbers that include even numbers and range from to Note Increment multicast on IP address instead of on port number.

Step 2 Enter search parameters to find a Media Resource Group. Step 3 Configure the following fields in the Media Resource Group Configuration window: Name —Enter a name for the media resource group Available Media Resources —From this list, select one or multiple media resources. Selected Media Resources —Using the arrow key, select one or multiple media resources to use for multicasting. The MRGL is associated with devices, such as phones. This feature requires no additional configuration for field up multicast MOH, and applies only between Cisco Unified Communications Manager s that support single-transmitter multicast.

The feature remains active by default. A popup window shows an information message. The system displays the search results for the records that match all the criteria. Step 3 Check the check boxes next to the Music On Hold servers that you want to synchronize. Step 4 Click Apply Config to Selected. Step 5 Click OK. Music On Hold allows two types of hold: User hold—The system invokes this type of hold when a user presses the Hold button or Hold softkey.

Distribution of fixed-device audio sources Cisco Unified Communications Manager does not support distribution of fixed-device hardware audio sources across Music On Hold servers within a media resource group. Unacceptable Audio Quality with G. Multicast Support The administrator can designate a Music On Hold server as either unicast or multicast, provided that resources exist to support multicast. Interoperability between H. Multicast Streams MTPs do not support multicast streams.

Provisioning If you do not provision the user and network MOH audio source identifiers, or if one or both values are invalid, the caller-specific MOH information in the SIP header is ignored. Header Values When both the user and network MOH audio source identifiers are present in the header, any invalid value is replaced by the default value 0. Original Incoming Caller The original incoming caller to the call center cannot change during the course of the entire call.

Was this Document Helpful? Yes No Feedback. Reduce annunciator to for two MOH codecs. Software Conference Bridge. Software Media Termination Point. Music On Hold. Step 1. Step 2. Step 3.

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The integrated Music On Hold MOH feature allows users to place on-net and off-net users on hold with music streamed from a streaming source.

Teamviewer discount Optional Configure fixed MOH audio source. Multicast Support. File Status —This column displays one of the following statuses of an audio file: Translation Complete —This status appears after a file is uploaded successfully and is available for use as audio files for a music on hold audio source. Because the G. Each media resource group may include any combination of at least 20 media resources, including music on hold servers, media termination points, transcoders, and conference devices. The music on hold server s registers to the media resource manager with its music on hold resources.
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Lastly, a link for an MP3 version of the song at full length using a higher bandwidth for best quality. All are royalty free. The on-screen player will play one of the versions, usually the longest. Remember to rename your downloaded file HoldMusic. If due to bandwidth constraints, you need to set to G, your audio quality will be effected and noticed the most on files with music.

MP3 guitar, light drums, bass. IP strings, flute, bass. IP guitar, light drums, bass. Music on Hold. Santa Fe Sunset MP3. Your email address will not be published. Avinash Karnani. Tagged with: MoH , Music on Hold. Leave a Reply Cancel reply Your email address will not be published. This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.

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Music on hold cisco download software download for zoom app

How To: Convert Audio files for use as Music on Hold for Cisco Phone Systems

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